Since our products do not contain conventional preservatives, we have chosen a packaging that does not allow air to reach the creams – the airless dispenser. In rare cases, you may have a little difficulty starting the dispenser. First try to get the product out of the dispenser by pumping it vigorously and several times. In most cases, this works wonderfully.
In very rare cases, however, the dispenser really does have starting difficulties, but you can help it along with a little trick: With a bent paper clip or a toothpick, you can apply a little pressure to the inner lifting base through the small hole in the base. If you now pump several times, the cream should be dispensed from the dispenser.
Another tip is to squeeze the opening of the cream dispenser shut and pump a few times. If it still doesn’t work, please contact the retailer directly or our customer service (depending on the purchase method).