Where can I track, change or cancel the status of my order?

If you have created an account with us, you can view your order history and track the status of your orders under Orders.

You can only change or cancel your orders until our logistics partner Schloss & Gut Liebenberg has shipped your order. You can track the status of your order in your customer account. If your order has not yet been dispatched, you can still contact our customer service. If your order has already been shipped, you can return your package to us free of charge using the enclosed return label.

Once your order is on its way to you, you will receive a tracking number from our shipping partner DHL by email, which you can use to track the shipping status and the route of your order.