In the shop, our products are occasionally opened by other customers to test the fragrance. As our natural cosmetics do not contain classic preservatives, the minimum shelf life of 4 months begins once the products have been opened. To prevent an already opened product from ending up in your shopping bag, please always check the “freshness seal” – if it is intact, you can be sure that the product is unopened.

If you have accidentally opened a product, please contact the retailer from whom you purchased the product directly and ask for an exchange. Our customer service will take care of your request in our online shop.